1.We ship to the world!
We ship to the world,Including post office boxes and APO/EPO/DPO addresses.
We have received and completed more than 160,000 orders from more than 220 countries on five continents. We cooperate with many transportation companies, such as electronic FedEx, DHL, ATT, SF-express, E-packet, etc.
The following is the approximate shipping time for your reference.
| United States | 1-3 Weeks |
| Australia | 1-3 Weeks |
| Canada | 1-3 Weeks |
| United Kingdom | 1-3 Weeks |
| Worldwide | 2-4 Weeks |
HOW MUCH DOES SHIPPING COST?
Shipping costs vary depending on the shipping destination and the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.
2.When do I get the tracking number?
The warehouse process of inventory and packaging takes approximately 1-5 working days.. Then, once your order is ready for the shipment, the tracking will be available and sent to you.（Limited customized products may require an additional 5-12 working days）
Please contact us if you do not receive tracking confirmation after 5 working days from the day you completed your payment.
If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed.
3.How to change the information of my order?
If you realize you have made an error in shipping address or purchasing, simply e-mail us as soon as possible. We will support you to correct the information.
Please be noted that: we can only change your order information within 48 hours. Please check the order confirmation email which is sent to you right after your order is placed to check all the information.
4.What is the dederoom call center number?
dederoom now ships to over 220 countries and regions worldwide. With websites supporting the United States, United Kingdom,Spain, France, Russia, Germany, Italy, Australia and the Middle East.So please continue to focus on all the contact methods are based on dederoom official website.
This is our manual service hours:
- Submit question： I need help
- Ticket service: reply within 1-2 business days or less.
5.Why did I not receive an email about the order shipment?
After placing the order, we may need 2-5 days to prepare your order.
This will be our processing time to ensure that your order is accurate.
This processing time does not include shipping time.
We will notify you via email when there is any delay after delivery.
Please make sure you are logged in to the correct email account and please check your spam folder in your mailbox.
If you still cannot find the email 15 days after placing your order, please contact our customer service.
6.Risk fee shipping
If for whatever reason your goods don’t arrive within 60 working days, you will be refunded in FULL for that item. This is our promise to you! If there’s a missing order, please let us know via admin@dederoom.com. We’ll investigate (it usually took 3-5 business days) and send you another one after we got a conclusion.
7.Customs and taxes
The prices displayed on our site are tax-free, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
8.My order stopped updating the tracking number, what happened?
If you purchased goods from outside the United States (especially in Canada), the customs department of your country may decide to temporarily leave your goods at the border, usually without explanation! Note: Canadian Customs can take a particularly long time to resolve these reservations. This situation is relatively rare, but if your order is detained by the customs, we recommend that you call the customs department of your country directly and ask them to release your items immediately.
Note: If for some reason your order has never been placed by the customs, we will send you a replacement!
9.Cancellation policy:
Cancellation is approved within the first 1 hours of purchasing time. After 1 hours, your order will be automatically archived and sent to the warehouse for the process of stocking, packaging, and shipment. No one can cancel your order once it is being processed already. Please be informed that a management, processing and transaction fee (30% of your total order value) will be applied for the cancellation.
Full refund only applies to switching orders. Once you place new orders, our system will automatically cancel old orders and refund 100%. Please inform us via email when you have switching orders.
We would be so appreciated if you could please tell me the reason for cancellation. It will help us so much to improve our products and services.
10.Wrong address disclaimer
It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedules. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
If the order arrives at your country and:
– The customer refuses to accept the package
– Number of attempts is made in the country of destination to deliver the package.
We reserve the right to abandon the package(s) and will not be responsible for any refund.
11.What if I need to return an item?
Not worry! Contact us immediately and we will guide you through the whole process.
Government customs in some countries and regions need more time than usual to process goods. We will actively improve the transportation and handle it for you as soon as possible;
Minor delays (local customs): Gibraltar, Mexico, Brazil
Moderate delays (flights): UAE, Saudi Arabia,
Severe delays (war or local government reasons): Kyrgyzstan, Iran，Israel
Unfortunately, starting January 3, 2022, our service will be temporarily unavailable if your shipping address is in the following countries.
Suspended service: Nigeria, Ukraine, Belarus
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